The committee and members of Hayle Surf Life Saving Club strive to maintain a family-oriented club, where everyone is happy and their needs are met. We do recognise, however, that there may be times when this is not the case and have procedures in place to deal with issues should they arise.
If you have a child protection issue to notify the club about, or speak about, please contact one of the club's child protection officers. Details can be found on our Contact Us page.
If you have an issue to raise which is related to a competition, please speak to the Team Manager on the day.
For club session issues, please contact the Session Coach.
If your complaint is not answered to your satisfaction, please contact the Club Chairman, who will deal with the issue directly or through the club’s committee, as appropriate. Please remember that all coaches, committee members, trainers, etc. are volunteers and verbal abuse of such volunteers will not be tolerated.
If you have a grievance against Surf Life Saving Cornwall or Surf Life Saving Great Britain it is, of course, your right to raise this directly with them (contact through their websites). The committee would appreciate it, however, if you would either speak to a committee member first or copy your complaint to the committee.
The committee, as well as all members, strive for a happy and safe environment to enjoy the beach and our sport – help us to maintain this by sharing ideas and suggestions.